# Select The Support You Need

## How Can We Help?

### Residential

Residents

[Get Residential Support](https://zentrointernet.com/support/)

### Business

Business, Hospitality, Temp Events

[Get Business Support](https://zentrointernet.com/support/)

### Property Managers

Property Managers, Owners

[Get Support](https://zentrointernet.com/support/)

### Quick Links

Network Status  
My Account  
How to Pay my Bill

# Welcome to Zentro Support

## Residential Support

### My Account

Manage Account Services, User Profile and Contact Information

### Billing FAQ

Schedule or make payments, view statements and manage bill settings.

### Helpful Tips and General FAQs

Find solutions and tips for your products.

### Network Status

Check for outages and troubleshoot your services.

## Need Help With Your Wi-Fi

### Zentro Routers

[Quick Start Guide](https://zentrointernet.com/support-article/zentro-router-quick-start-guide-setting-up-your-wi-fi-and-app/)  
[Reboot router](https://zentrointernet.com/support-article/how-do-i-reboot-my-calix-router/)  
[Change SSID & password](https://zentrointernet.com/support-article/how-do-i-change-my-network-name-ssid-and-password/)

### eero Routers

[How-To Guide](https://zentrointernet.com/support-article/eero-wi-fi-how-to-guide/)  
[eero FAQs](https://zentrointernet.com/support-article/eero-support/)  
[eero Secure Features](https://zentrointernet.com/support-article/eero-secure-features/)

### Your Own Router

You are welcome to use your own Wi-Fi router unless a Zentro router is pre-installed in your home. Please be aware that when a personal router is used, the device determines maximum speeds and your Zentro team is not able to provide remote troubleshooting or advanced Wi-Fi support.

**Having Wi-Fi issues?**  
- Check [network status](https://zentrointernet.com/support/network-status/)  
- Make sure you have the latest firmware update  
- [Reboot your router](https://zentrointernet.com/support-article/reboot-your-own-router/)  
- Slow speeds? Check that your router supports the speeds selected  
- Other questions? Please refer to your manufacturer’s guide and warranty

[Why use a Zentro Router](https://zentrointernet.com/support-article/why-use-a-zentro-router/)

## Need Help?

Can’t Find The Answers to Your Problems? Contact Us by Phone, Email, or Chat

[877-zentro-1](tel:8779368761)  
[Submit A Ticket](https://zentrointernet.com/submit-ticket/)

# Welcome to Zentro Support

## Business Support

### My Account

Manage Account Services, User Profile and Contact Information

### Billing FAQ

Schedule or make payments, view statements and manage bill settings.

### Helpful Tips and General FAQs

Find solutions for your products.

### Network Status

Check for outages and troubleshoot your services.

## Need Help With Your Wi-Fi

### Zentro Routers

### Eero Routers

## Need Help?

Can’t Find The Answers to Your Problems? Contact Us by Phone, Email, or Chat

[877-zentro-1](tel:8779368761)  
[Submit A Ticket](https://zentrointernet.com/submit-ticket/)

# Welcome to Zentro Support

## Property Manager Support

### My Account

Manage Account Services, User Profile and Contact Information

### Billing FAQ

Schedule or make payments, view statements and manage bill settings.

### Helpful Tips and General FAQs

Find solutions for your products.

### Network Status

Check for outages and troubleshoot your services.

### Property Manager Referral Rewards

Refer Residents and Get Rewarded

[Learn More & Sign Up](https://zentrointernet.com/propertyrefer/)

## Need Help With Your Wi-Fi

### Zentro Routers

### Eero Routers

### Your Own Router

Residents may use their own Wi-Fi router unless a Zentro router is pre-installed in their unit. When a personal router is used, the device determines the maximum speed, and the Zentro team is not able to provide remote troubleshooting or advanced Wi-Fi support.

**Tips for residents with their own router:**
- Check [network status](https://zentrointernet.com/support/network-status/)
- Make sure you have the latest firmware update
- [Reboot your router](https://zentrointernet.com/support-article/reboot-your-own-router/)
- Slow speeds? Check that your router supports the speeds selected
- Other questions? Please refer to the manufacturer’s guide and warranty

[Why use a Zentro Router?](https://zentrointernet.com/support-article/why-use-a-zentro-router/)

## Need Help?

Can’t Find The Answers to Your Problems? Contact Us by Phone, Email, or Chat

[877-zentro-1](tel:8779368761)  
[Submit A Ticket](https://zentrointernet.com/submit-ticket/)